3jla FAQ — We've Got
Your Questions Covered

The minimum age to register and play on 3jla is 21 years old. This is in line with Philippine regulations on casino-style gambling. We take age verification seriously — accounts found to belong to players under 21 will be suspended immediately and any winnings forfeited. Please play responsibly and within the law.

Go to the Login page and click "Forgot Password." Enter the email address linked to your 3jla account and we'll send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our 24/7 live chat support for assistance.

No. Each player is allowed only one 3jla account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and balances being forfeited. If you're having trouble accessing your existing account, please contact support rather than creating a new one.

Identity verification (KYC) is required before your first withdrawal. You'll need to submit a valid government-issued ID — a Philippine passport, driver's license, SSS ID, UMID, or PhilSys national ID are all accepted. Upload a clear photo of your ID along with a selfie holding it. Verification is usually completed within 24 hours on business days.

The minimum deposit on 3jla is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes.

GCash and PayMaya withdrawals are typically processed within 15–30 minutes after approval. Bank transfers to BPI, BDO, and Metrobank usually take 1–3 business hours. Withdrawal requests submitted after 10 PM may be processed the following morning. Your first withdrawal requires completed identity verification (KYC) before it can be released.

The minimum withdrawal amount on 3jla is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There are no withdrawal fees charged by 3jla — however, your bank or e-wallet provider may apply their own transaction fees, so it's worth checking with them directly.

Withdrawals can be rejected for a few reasons:

• Your identity verification (KYC) is incomplete or pending
• The withdrawal amount is below the minimum threshold
• You have an active bonus with unmet wagering requirements
• The account details you entered don't match your registered information
• A security review has been triggered on your account

If your withdrawal was rejected and you're unsure why, contact our 24/7 live chat support team and they'll sort it out for you quickly.

Yes. All 3jla games use certified Random Number Generator (RNG) technology that has been independently tested for fairness. Live dealer games are streamed in real time from professional studios — there are no pre-recorded outcomes or manipulated results. The house edge for each game is clearly stated in the game rules before you place a bet.

Minimum bets vary by game type. Slot games start as low as ₱10 per spin. Live casino table games typically start at ₱50 per hand. Sports bets have a minimum of ₱50 per selection. Dice and instant games start at ₱20 per round. These low minimums make 3jla accessible to casual players and high-rollers alike.

Absolutely. Every game in the 3jla library is fully optimized for mobile play. You can either download the 3jla app for Android or iOS, or simply open the site in your mobile browser — no download required. The interface adapts automatically to your screen size. Games load quickly even on standard Globe or Smart mobile data connections.

Wagering requirements (also called rollover requirements) specify how many times you need to bet your bonus amount before you can withdraw the winnings derived from it. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. The specific wagering requirement for each promotion is always stated clearly in the bonus terms.

Yes, most 3jla bonuses have an expiry period — typically 7 to 30 days from the date they are credited, depending on the specific promotion. If you don't meet the wagering requirements within the validity period, the bonus and any associated winnings will be removed from your account. Always check the expiry date in your bonus dashboard so you can plan your play accordingly.

Self-exclusion allows you to temporarily or permanently block yourself from accessing your 3jla account. You can choose a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. To activate it, go to Account Settings → Responsible Gaming → Self-Exclusion. Once activated, you will not be able to log in or place bets for the duration you selected. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. 3jla supports responsible gaming and encourages players to seek assistance when needed. You can also visit our Responsible Gaming page for a full list of tools and resources available to Filipino players. Remember — gambling should always be fun, not a source of stress or financial hardship.